Soy Candles, Reed Diffusers & Hand Soap / Terms

Terms & Shipping

All prices are in Australian Dollars

Delivery

We currently use Couriers or Australia Post for shipping. Most goods are dispatched within 48 hours from the time your order is placed. Please allow extra time after weekends and holidays as we do not dispatch on weekends or public holidays. We try our best to get your order out ASAP but will not guarantee the due times beneath due to any unforeseen circumstances.

All reed diffusers need to go VIA road express and not air express so please allow extra time when ordering  reed diffusers from eastern states of Australia.

Perth, WA 1 – 2 working days.

All other states please allow 4 – 7 working days. ( Candles ) and Reed Diffusers (5-7 day minimum)

Please add an extra 2 days for rural areas.

A Signature will be required on delivery.

International Delivery.

Please email us at sales@luminessencecandles.com.au and we may be able to help arrange delivery.

Returns

  • Luminessence Candles Pty Ltd will not refund or replace any product because choice of fragrance by customer does not suit or customer changes their mind on the product.
  • Luminessence Candles Pty Ltd will not be liable for any loss or damages incurred once goods have been delivered to the customer
  • Luminessence Candles Pty Ltd will not be liable for any misuse or negligence by customers using our products under any circumstances. Customers are always advised to read the safety instructions attached to each product before use.
  • Cancellation of online orders are not possible.
  • To add to an order please email sales@luminessencecandles.com.au
  • Claims for breakages must be lodged within 24 hours from receipt of delivery.
  • If you feel you have a faulty product we want to hear from you. Please email sales@luminessencecandles.com.au

 

Disclaimers
Luminessence Candles Pty Ltd promises to always source the best quality material for our products but will not be held responsible or liable for the manufacturers materials and products under any circumstances.
Our commitment
Luminessence Candles Pty Ltd will always try to obtain the best quality materials to provide the best quality products to our customers.
Privacy Policy
Luminessence Candles Pty Ltd will never disclose any personal details of customers who order online including credit card details to any other party except where required by law.